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Frequently Asked Questions
  • What is your Booking Policy?
    Your booking can be made via phone, email, text or our instant chat service. Please see 'What if I need to cancel?' in FAQs for our cancellation policy. Wedding and Group Bookings require deposits, see 'Services' for further info and if you have any questions, please 'Get in Touch'.
  • What payment methods do you accept?
    We are pleased to accept online card payments, PayPal or cash on the day. Deposits need to be paid online or via PayPal at the time of the booking, to secure your appointment.
  • What if I need to cancel?
    We understand that sometimes clients genuinely need to reschedule or cancel their appointments, and we will always do our very best to accommodate. Speak to us as quickly as you can, so we can work with you for rescheduling and cancellations. Our Cancellation Policy in place for 2 reasons; firstly to give our valued clients clear options to suit their needs and circumstance. Secondly we try to cover our lost costs and time as much as possible. Please see details of our Cancellation Policies below: Wedding Bookings A deposit is required to secure wedding bookings, however we are happy to refund any deposit for cancellations up to 6 weeks before the secured booking. If cancellations are within 6 weeks of secured booking, the deposit is non-refundable. Cancellations within 1 week of wedding booking - booked service(s) need to be paid in full. Group Bookings We require a deposit for group bookings, this is refundable up to 2 weeks before the secured booking. If the cancellation is within 2 weeks of secured booking, the deposit is non-refundable. Cancellations within 48 hours of group booking - booked services need to be paid in full. Single Bookings No deposit is required for single bookings and we are happy to accept cancellations up to 24 hours of booking. Cancellations within 24 hours of booking - booked service(s) need to be paid in full. We will always do our very best to make sure costs are transparent, with no nasty surprises for our clients. If you have any questions surrounding cancellations and rescheduling please 'Get in Touch' with us.
  • What areas do you cover and do you have additional travel costs?
    Toni works mainly withinHertfordshire and surrounding areas. There are no additional travel cost for areas within 15 miles of Chipperfield, Herts. Please see MAP above - anywhere outside of the circle has a cost of £0.45p per mile (first 15 miles are free), this will be added to your bill.
  • Do I need a Makeup Trial?
    For Brides Makeup, a Consultation and Trial is required. This is to ensure you are completely happy with your look for your big day, Toni will work with you and go through your ideas and pair it with her expertise to create Beautiful Bridal Makeup for you. It also gives you an opportunity to discuss the makeup requirements for other members in your Bridal Party i.e. Bridesmaids, Mother of the Bride/Groom, Maid of Honour and etc. For Non-Wedding Makeup we are more than happy for you to book a Trial to go through your ideas and create that unique look for you, if that is what you want. We are also happy for you to book without a Trial. So we leave this decision up to you. If you want to chat with us or get some advise on booking Trials, 'Get in Touch' with us we will be pleased to discuss your needs.
  • When should I have my Wedding Makeup Trial?
    We advise you book your Consultation & Trial at least 5 months prior to your wedding day. This is such an important day for you and we want you to be very happy with your look, be fully prepared and feel confident that your wedding day makeup will run smoothly. Ideally you will have your wedding outfit, any jewellery, and/or accessories ready for your Makeup Trial - it helps enormously, as this will aid Toni to create the perfect makeup to elevate your whole look. To find out more info or have a chat with us about Makeup Trials or anything else, please 'Get in Touch'.
  • Do you have any special requirements that I need to prepare for?
    Toni will bring lighting and seating, so you don't need to worry about those. She will need to be near a plug socket and have access to a table for her to set up makeup and products for the session. Other than that, everything is provided so you can relax and enjoy.
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